FREQUENTLY ASKED QUESTIONS
NEUPASS PROGRAM
What is Tata Neu?
Tata Neu is a digital super app by the Tata Group that integrates multiple Tata-owned brands and services into a single platform. It offers a seamless shopping, travel, and lifestyle experience by allowing users to earn and redeem NeuCoins across various Tata brands, including IHCL, Air India/Air India Express, BigBasket, Croma, Westside, Tanishq, and many more.
What is NeuPass?
NeuPass is access to a power-packed membership programme where members can shop, order food, book travel and a lot more, while being rewarded for it. NeuPass loyalty program rewards the member with special offers, savings, NeuCoins where members can earn and redeem their NeuCoins across multiple participating Tata Brands in this program.
What are NeuCoins? What can a member do with them?
NeuCoins are the reward points that member can earn and use on Tata Neu and its partner brands. Member can earn NeuCoins and use them while shopping, making hotel & flight bookings, ordering food, and so much more at Tata Neu partnered brands. 1 NeuCoin = ₹ 1.
What are the different things a member can do on NeuPass?
NeuPass opens for you a whole new world, in which you can:
Shop for the things you love – fashion, electronics, grocery and more.
Give wings to your travel plans, by booking flights & hotel.
Indulge the gourmet in you, by ordering food from the most iconic restaurants at unmatched deals
Make payments for not just shopping and bookings, but also transfer money to your family or friends.
Stay on top of your bills, by paying them easily in one go.
Need financial help? Personal loans, easy credit and insurance plans will be within your reach.
Earn as you spend. Members can earn NeuCoins when they shop across multiple brands on Tata Neu. Members can use these NeuCoins for discounts on your next shopping or travel booking
Feel special, with personalised & unmatchable offers that bring members even closer to everything you love.
Stand out from the rest, with personalised recommendations and reads.
Shop for the things you love – fashion, electronics, grocery and more.
Give wings to your travel plans, by booking flights & hotel.
Indulge the gourmet in you, by ordering food from the most iconic restaurants at unmatched deals
Make payments for not just shopping and bookings, but also transfer money to your family or friends.
Stay on top of your bills, by paying them easily in one go.
Need financial help? Personal loans, easy credit and insurance plans will be within your reach.
Earn as you spend. You can earn NeuCoins when you shop across multiple brands on TataNeu. You can use these NeuCoins for discounts on your next shopping or travel booking.
Feel special, with personalised & unmatchable offers that bring you even closer to everything you love.
Stand out from the rest, with personalised recommendations and reads.
What are the rewards & benefits a member gets with NeuPass?
NeuPass rewards Members for every purchase made on Tata Neu and its partner brands. They earn minimum 4% NeuCoins on each booking made across IHCL brands when shopping, ordering food, booking travel and a lot more. Use NeuCoins across multiple brands on Tata Neu. 1 NeuCoin = ₹ 1.
How can member earn NeuCoins?
Members can earn NeuCoins through eligible transactions made on the Tata Neu application and at partner brands. The earning criteria and eligibility may vary for each participating brand on Tata Neu.
How can a member use its NeuCoins?
Member can use their NeuCoins on an array of options including:
If a member is shopping online, they can use the NeuCoins by selecting Tata Pay as the payment method. If a Member is shopping in-store, hey can inform the cashier that they would like to pay with NeuCoins. NeuCoins can only be used on eligible spending as defined by the respective brands and the NeuCoins with the closest expiry date will be used up first so that Member can get the most out of member rewards.
-Stays, dining, bar & spa therapies at Taj, SeleQtions, Gateway, Vivanta, Ginger and ãma Stays and Trails.
- Air India flight bookings.
- Bigbasket Orders.
- Purchases from Croma.
- Shopping on Tata CLiQ.
When will the NeuCoins expire?
NeuCoins expire 365 days after its last transaction involving an eligible earn or use of NeuCoins (even if it’s just one NeuCoin earned or used). During special promotions, Member might also earn additional NeuCoins. The expiry of these NeuCoins will be mentioned at the time of issuance.
Can member earn or use its NeuCoins in fractions?
No, NeuCoins cannot be earned or used in fractions. They are rounded off to the nearest integer. NeuCoins greater than or equal to 0.5 are rounded up while NeuCoins less than 0.5 are rounded down.
How does member check the NeuCoins balance?
Please visit the Tata Neu app or website and look for NeuCoins balance on the Tata Neu homepage.
Does the member need to have an existing membership of any brands to join NeuPass?
No, that is not required. Everyone is welcome to sign up for NeuPass. Click on the ‘LOGIN/JOIN’ button on Tata Neu Website or application to enrol.
Are there any charges to sign up for NeuPass?
No, it’s rewarding all the way! There are no charges whatsoever for becoming a Neu Pass member.
A person is a Non-resident Indian (NRI). Can the person still join NeuPass?
Yes, absolutely! NeuPass is open to everyone.
A person is not an Indian citizen. Can the person still sign up for NeuPass?
Yes, Member can certainly join NeuPass.
Is a phone number or email address necessary to sign up on Tata Neu?
Member’s mobile number and a valid email address is necessary to sign up on Tata Neu. An OTP will be sent on the mobile number required to sign up / login to Tata Neu.
How long does it take for NeuCoinsto be deducted after member redeems it for settlement?
If the redemption transaction is successful, then NeuCoins will be deducted immediately from member’s account.
If a transaction failed, but NeuCoins got deducted from the account, what do members do?
If the transaction has failed, then the corresponding NeuCoins will be refunded to the member’s account within 24 hours.
Is there a way a member can get its expired NeuCoins back?
No, there is no way to reverse expired NeuCoins into the member’s account.
What happens to member’s NeuCoins if member cancel its booking?
If member cancel its booking that Member had paid for with NeuCoins, the member will have to raise a refund request for its NeuCoins with the Tata Neu Customer Care team and/or the dedicated IHCL Customer Care team. Once approved, the redeemed NeuCoins will be automatically refunded back to the member’s account.
On what basis is a Taj InnerCircle Tier upgraded?
Each partner brand has its own set of requirements to allow for a tier upgrade. In case a Member does not meet the brand’s requirements, member tier will not be upgraded.
With respect to IHCL, following are the criteria for tier upgrades:
Taj InnerCircle Copper Tier: – It is the base tier, every member on its enrolment to the Tata Neu program will be onboarded on the Copper Tier at IHCL.
Taj InnerCircle Silver Tier: When a Taj InnerCircle Copper tier member completes stay of 10 room nights or ₹ 1 lakhs of eligible spending at IHCL brands, member will be automatically upgraded to the Taj InnerCircle Silver tier.
Taj InnerCircle Gold Tier: In case a Taj InnerCircle Silver tier member completes stay of 40 room nights or ₹ 4 lakhs of eligible spending at IHCL brands, member will be automatically upgraded to the Taj InnerCircle Gold tier.
Taj InnerCircle Platinum Tier: In case a Taj InnerCircle Gold tier member completes stay of 80 room nights or ₹ 8 lakhs of eligible spending at IHCL brands, member will be automatically upgraded to the Taj InnerCircle Platinum tier.
On what basis is a Taj InnerCircle Tier upgraded?
Each upgraded tier remains valid for 365 days from the date of upgrade, unless the member qualifies for a higher tier within that period. If the member does not meet the eligibility criteria to retain the current tier during this 365-day period, the member will be downgraded to the lower tier (as per their eligibility) on completion of 365 days.
Which spends at IHCL are not eligible for earning NeuCoins?
"Ineligible spends" or "Ineligible rates" are defined as:
Which includes but are not limited to room charges that are included in the definition of ineligible rates.
Charges for rooms booked as part of a banquet or group event at the hotel will not be eligible for earning points.
Charges for banquets, parties, meetings, weddings, events and other similar functions.
Charges for Business Centre facilities used by non-resident member guests.
Rooms booked as office space.
Charges for Business Centre facilities used by non-resident member guests.
Complimentary services.
Any charges which are settled using Taj Experiences Gift Cards or NeuCoins.
Charges for food and beverages exceeding a group of 10.
Charges for car hire, third-party shopping arcade, pay outs, tips, taxes, and other thirdparty spends.
Membership fees
Charges (even if charged to the members’ room) for non-affiliated hotel entities which are not owned and/or operated by the hotel including, but not limited to, outlets such as travel bookings, gift shop, drugstore, clothes, gallery, or specialty stores, recreational or entertainment concessions.
Which spends at IHCL are eligible for earning NeuCoins?
"Eligible spends” or "Eligible charges" are spends made by Member on eligible room rates, room charges, food and beverages (restaurants, bars, room service and mini-bars), telecommunication, laundry, spa services, Salon services, cake shop, business centre services and purchases at the Taj Khazana chain of stores.They don't include:
Room charges that are included in the definition of ineligible rates(which includes but is not limited bookings made as airline Crew, Events, Group, Complimentary Stays, Long Stays (stays of more than 5 days) and Conferences
Charges for banquets, parties, meetings, weddings, events and other similar functions.
Rooms booked as office space.
Charges for Business Centre facilities used by non-resident member guests.
Complimentary services.
Any charges which are settled using Taj Experiences Gift Cards or NeuCoins.
Charges for food and beverages (including those associated with parties/ social gatherings hosted at restaurants and bars) which are discounted/special menu/ membership packages/ others which are not as per the printed menu of the restaurant/ bar/ cake shop, unless stated otherwise.
Charges for car hire/ shopping arcade/ fitness centre/ chartered flights, pay outs, tips, taxes.
Charges (even if charged to members’ room) for non-affiliated hotel entities which are not owned and/or operated by the hotel including, but not limited to, outlets such as travel bookings, gift shop, drugstore, clothes, gallery, or specialty stores, recreational or entertainment concessions.
What are the benefits & privileges of each Taj InnerCircle tier at IHCL?
Taj InnerCircle Copper tier benefits
Taj InnerCircle Copper tier members will earn 4 NeuCoins for every ₹100 of eligible spends, net of taxes at participating IHCL hotels including Ginger Hotels.
10% Savings on Best Available Rates throughout the year for room reservations applicable for Room only and Breakfast inclusive rates on direct bookings.
10% Savings on Spa.
10% Savings on Food & Beverage (including alcohol).
Book For Someone-Else on Member Rates.
Refer Terms and Conditions for availing each of the tier benefits on Taj Hotels website.
Taj InnerCircle Silver tier benefits
Taj InnerCircle Silver tier member will earn 5 NeuCoins for every ₹100 of eligible spends, net of taxes at participating IHCL Hotels.
Taj InnerCircle Silver tier member will earn 4 NeuCoins for every ₹100 of eligible spends, net of taxes at participating Ginger Hotels.
10% Savings on Best Available Rates throughout the year for room reservations applicable for Room only and Breakfast inclusive rates on direct bookings.
A Taj InnerCircle Silver tier member will be eligible for 2-hour late-checkout, subject to availability.
10% Savings on Spa
10% Savings on Food & Beverage (including alcohol)
Book For Someone-Else on Member Rates
Refer Terms and Conditions for availing each of the tier benefits on Taj Hotels website.
Taj InnerCircle Gold tier benefits
Taj InnerCircle Gold tier member will earn 7 NeuCoins for every ₹100 of eligible spends, net of taxes at participating IHCL Hotels.
Taj InnerCircle Gold tier member will earn 4 NeuCoins for every ₹100 of eligible spends, net of taxes at participating Ginger Hotels.
20% Savings on Best Available Rates throughout the year for room reservations applicable for Room only and Breakfast inclusive rates on direct bookings.
A Taj InnerCircle Gold tier member will be eligible for a 2-hour early check-in and 2-hour late checkout, subject to availability.
Tata Neu Gold Member will be eligible for Priority Check-in.
20 complimentary upgrade E-Vouchers to the next category of room booked.
2 Upgrade E-Vouchers to Taj Club rooms.
15% Savings on Spa.
15% Savings on Food & Beverage (including alcohol).
Book For Someone-Else on Member Rates.
Happy Hours - Buy 1 and get 1 on alcoholic and non-alcoholic beverages at designated lounge/bars across participating IHCL hotels between 6:00 PM - 8:00 PM, on all days of the week.
Refer Terms and Conditions for availing each of the tier benefits on Taj Hotels website.
Taj InnerCircle Platinum tier benefits
Taj InnerCircle Platinum tier member will earn 8 NeuCoins for every ₹100 of eligible spends, net of taxes at participating IHCL Hotels.
A Taj InnerCircle Platinum tier member will earn 4 NeuCoins for every ₹100 of eligible spends, net of taxes at participating Ginger Hotels.
Taj InnerCircle Platinum Tier members are eligible for early check-in and late check-out of up to four hours from the designated time of the respective hotels, subject to availability.
25% Savings on Best Available Rates throughout the year for room reservations applicable for Room only and Breakfast inclusive rates on direct bookings.
Priority check-in and the convenience of an in-room check-in is subject to availability at the participating hotels.
Unlimited upgrade E-Vouchers to the next category of room booked.
10 upgrade E-Vouchers to Taj Club rooms.
12 Pool Access Vouchers.
Unlimited Taj Club Lounge Access.
25% Savings on Spa.
25% Savings on Food & Beverage (including alcohol).
Happy Hours - Unlimited alcoholic and non-alcoholic beverages at designated lounge/bars across participating IHCL hotels between 6:00 PM - 8:00 PM, on all days of the week.
Book For Someone-Else on Member Rates.
Platinum tier members will be offered 24/7 Dedicated Platinum Phone Assistance on 1800 114 825.
Refer Terms and Conditions for availing each of the tier benefits on Taj Hotels website.
How does a member earn NeuCoins at IHCL?
Members can start earning NeuCoins from the day they become a part of the Tata Neu program, simply by spending on participating IHCL hotels and restaurants.
If a member is a Platinum tier member, they can earn 8* NeuCoins for every ₹100 spent, net of taxes.
If a member is a Gold tier member, they can earn 7* NeuCoins for every ₹100 spent, net of taxes.
If a member is a Silver tier member, they can earn 5* NeuCoins for every ₹100 spent, net of taxes.
If member is a copper tier member, member can earn 4 NeuCoins for every ₹ 100 spent net of taxes.
Can member earn NeuCoins at hotels outside India?
Yes, for spends at hotels outside India, members will earn NeuCoins based on their eligible spends at the respective hotel. The spend amount will be converted to INR, and NeuCoins will be credited to the member’s account based on the converted amount.
Can member redeem NeuCoins at hotels outside India?
Yes, for spends at hotels outside India, members can redeem NeuCoins based on their eligible spends at the respective hotel. The redemption will have in INR and exchange rate will apply as per the local currency.
Will members earn NeuCoins on their Qmin transaction?
Yes, member will earn NeuCoins on all its Qmin transactions using the Tata Neu or Qmin app. NeuCoins won't be awarded if a discount has been used.
Can member use its NeuCoins on Qmin?
Yes, member can pay for its Qmin order, fully or partly, using its NeuCoins. However, NeuCoins can't be used if member has availed a discount.
How can member reach Taj InnerCircle or NeuPass customer care?
For further assistance please call 1800 202 8282 from 9:00 am to 6:00 pm or write to us at customercare@tataneu.com.
Gold members can call +91 22 6958 2120 or write to us at gold@tajhotels.com.
Platinum members can call 1800 11 4825 (India), 1844 666 4562 (US), 0800 031 5041 (UK) or write to us at platinum@tajhotels.com.
Are spends at Tree of Life Resorts & Hotels eligible to earn NeuCoins?
No, spends at Tree of Life Resorts & Hotels are not eligible to earn NeuCoins.
Can a member redeem its NeuCoins at any of Tree of Life Resorts & Hotels?
No, a member cannot redeem their NeuCoins at Tree of Life Resorts & Hotels.
Can a member avail their loyalty membership benefits and vouchers at Tree of Life Resorts & Hotels?
No, a member cannot avail loyalty membership benefits and vouchers at Tree of Life Resorts & Hotels as this is non-participating brand in the loyalty program.
What is the earning rate across Ginger ?
Any member [all tiers] can earn 4% of eligible spending net of taxes at Ginger Hotels.
What Are Member Rates?
Member rates are special discounted rates on Best Available Rate (BAR) which are applicable only to NeuPass members.
- ▪ Taj InnerCircle Platinum Tier: 25% Savings on BAR on room only or breakfast inclusive rates
- ▪ Taj InnerCircle Gold Tier: 15% Savings on BAR on room only or breakfast inclusive rates
- ▪ Taj InnerCircle Copper Tier: 10% Savings on BAR on room only or breakfast inclusive rates
- ▪ Taj InnerCircle Silver Tier: 10% Savings on BAR on room only or breakfast inclusive rates
Which tiers offer early check-in and late checkout services?
Platinum: 4 hours early check-in and 4 hours late check-out.
Gold: 2 hours early check-in and 2 hours late check-out.
Silver: 2 hours late check-out.
Copper: Not applicable.
What type of Upgrade Vouchers Do Platinum & Gold Members Get?
Platinum & Gold Tier members get the following e-upgrade voucher:
Platinum members get unlimited upgrades (subject to availability at the hotel). Each platinum member can avail an upgrade to next category from the room booked for a stay of up to 05 consecutive nights.
Gold members get 20 upgrade vouchers to the Next Category Room for up to 5 consecutive nights per stay. This voucher entitles the member to a complimentary upgrade to the next category from the room booked.
Platinum members get 10 and gold members get 2 Taj Club Room Upgrade e-vouchers: The voucher is a room only upgrade and will not include any other third-party services (outsourced) by the hotel. This includes airport transfer, payouts, medical charges, and other services outsourced by the respective hotel. Please confirm the same with the hotel in advance.
How does a member avail the F&B discount?
The member must quote their registered mobile number with Tata Neu at the hotel to avail the discount and give the OTP sent to member for verification. Points are applicable after discount on the invoice. The member can avail the discount even if they are not residing at the hotel.
Can a member earn NeuCoins on promotional discounted spends?
A member will earn NeuCoins on eligible spends net of taxes and discounts at participating IHCL hotels.
What are happy hours? How does a Taj InnerCircle Platinum & Gold Member avail It?
Taj InnerCircle Platinum & Gold Members can enjoy exclusive Happy Hours at a designated venue within the hotel during their stay. Each hotel will host members for complimentary beverages between 6pm – 8pm, offering a selection of both alcoholic and non-alcoholic beverages. Taj InnerCircle Platinum member is eligible for unlimited complimentary beverages and Taj InnerCircle Gold tier member is eligible for 1+1 complimentary beverages along with their partners during the Happy Hours [Residential Only]. Here’s what you need to know:
Happy Hours are available only at the hotel's designated venue.
This privilege is exclusively for the member and their partner staying at the hotel.
Beverages are served by the glass or standard peg measure.
Food is not part of this benefit, and minibar consumption is excluded.
Ordering by the bottle, including wine, is not permitted, and multiple rounds of drinks cannot be ordered together.
Can multiple Tata Neu members utilize their benefits on a single transaction at participating hotels?
No, only one member's benefits can be utilized in a single transaction at the time of settling the invoice.
Can NeuCoins of multiple Taj InnerCircle members be redeemed for the settlement of a single invoice?
Yes, NeuCoins of multiple member can be redeemed in a single transaction at the time of settling the invoice. The NeuCoins redemptions needs to be verified via OTP for each member.
Can the upgrades and vouchers be gifted?
None of the vouchers and upgrade benefits be gifted; they must be utilized by the member only.
Is there Taj Club Lounge access for members?
Taj InnerCircle Platinum members have unlimited access to the Taj Club Lounge while residing at the hotel. This is only applicable for the member and a single partner residing with them.
Can member gift/transfer its NeuCoins?
NeuCoins can be redeemed and gifted in the form of Taj Experience Gift Cards to friends and/or family of the Member, for a minimum amount of ₹1000 and maximum ₹25000.
Can member pay taxes of its complimentary vouchers via NeuCoins?
Yes, NeuCoins can be used to pay the taxes and other charges on complimentary vouchers where 1 Tata Neu Coin = ₹ 1.
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